New Customer FAQ

Purchasers must satisfy the eligibility and age requirements presented during the website's age-verification and ordering process and must acquire products solely for permitted laboratory research purposes.

Customers are responsible for determining whether they are legally permitted to purchase, receive, possess, and use research materials in their jurisdiction.

Age verification is part of our access and purchasing controls. It helps ensure that visitors meet the minimum age requirement established for access to the website and purchase of research materials.

Additional information is available on our Age Verification page.

You may browse publicly available website information without creating an account. Certain ordering, account, or checkout features may require additional information or verification.

"Research Use Only" means the materials are supplied for laboratory, analytical, educational, or other permitted research purposes as applicable to the product.

They are not sold as products for human or veterinary consumption, diagnosis, treatment, prevention, or therapeutic application.

Review the product name, available specifications, quantity, listed documentation, product status, price, shipping information, and applicable website policies before completing an order.

If something important is unclear, contact customer support before placing your order.

Product documentation and Certificates of Analysis may be available for applicable products or batches.

If you require a specific batch document before ordering, contact us with the product and batch information so we can confirm what documentation is available.

A Certificate of Analysis is a quality-control document associated with a particular product or batch. Depending on the material and laboratory documentation, it may contain information such as the batch identifier, testing date, analytical method, and reported test results.

Customers should review the actual certificate associated with the relevant batch rather than relying on general product descriptions.

No. Website product information is provided for informational and research-related purposes and should not be interpreted as medical advice, treatment guidance, diagnosis, or a recommendation for personal use.

No. US Peptides Co. does not provide dosing instructions, injection instructions, treatment protocols, or guidance for personal or therapeutic use of research materials.

Our products are supplied for laboratory and research purposes only.

You may contact customer support regarding available product or batch documentation. Availability can vary by product, batch, and the documentation maintained for that material.

Select the product and quantity you require, review the available product information, add the item to your cart, and proceed through checkout.

Before completing an order, make sure your contact, billing, and shipping information is accurate.

Your order information is processed and reviewed for fulfillment. Once the order is prepared for shipment, applicable shipping information or tracking details may be provided through the contact information associated with the order.

US Peptides Co. provides domestic shipping options for eligible U.S. destinations. Available services, pricing, and delivery estimates are displayed or confirmed during the ordering process.

Please review the Shipping & Returns page for the current shipping terms and applicable restrictions.

Delivery times depend on the shipping service selected, destination, order eligibility, carrier conditions, weekends, holidays, and other circumstances.

Current estimated delivery windows and service options should be reviewed at checkout and on our Shipping & Returns page.

International shipping availability depends on the destination, applicable restrictions, carrier service, and current company policy.

Customers outside the United States should confirm destination eligibility and any applicable requirements before placing an international order.

Contact customer support as soon as possible if you discover an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing or shipment. Additional carrier charges or restrictions may also apply.

Returns, refunds, damaged-order claims, and cancellation requests are governed by our current Return & Refund Policy.

Because eligibility can depend on the condition of the product and the circumstances of the order, customers should review the complete policy before purchasing.

Contact us as soon as possible after receiving a damaged shipment. Include your order information and clear photographs of the shipping package and affected items when requested.

Our team will review the circumstances according to the applicable Return & Refund Policy.

Cancellation requests should be submitted as soon as possible. An order may not be cancellable once processing or fulfillment has begun.

Please review the current Return & Refund Policy for the applicable cancellation terms.

For customer questions, order assistance, documentation requests, or general website support, contact us by email:

enquiries@uspeptidesco.com

Location: 1728 Sacramento St, San Francisco, CA

If you cannot find the information you need, contact our customer support team before placing your order.

We recommend providing your product name, order number when applicable, and a clear description of your question so that our team can respond more efficiently.