Return & Refund Policy
Information about return requests, refund eligibility, order cancellations, damaged shipments, incorrect orders, and customer support for purchases from US Peptides Co., LLC™.
Return & Refund Policy
This Return & Refund Policy explains the general process for requesting a return, replacement, refund, or other resolution concerning an order placed through US Peptides Co., LLC™.
Please contact us before returning any product. Do not send a package to our location without receiving return instructions from US Peptides Co., LLC™.
Return eligibility can depend on the product, order status, condition of the item, applicable law, shipping circumstances, and any terms communicated at the time of purchase.
Return Eligibility
Before sending an item back, customers should contact customer service so the order and applicable return conditions can be reviewed.
Return Request
Customers must contact us before returning an item.
- Provide the order number.
- Identify the product involved.
- Explain the reason for the return request.
- Provide photographs or supporting information when relevant.
Product Condition
If a return is approved, the product may need to meet the applicable return conditions.
- Product should be returned as instructed.
- Original packaging may be required where applicable.
- Products should not be altered or damaged after delivery.
- Additional product-specific requirements may apply.
Items That May Not Be Eligible for Return
Certain products or circumstances may make an order ineligible for return or refund.
- Products that have been opened, altered, damaged, or otherwise changed after delivery where such condition prevents resale or conflicts with applicable return conditions.
- Products specifically identified as final sale or non-returnable at the time of purchase.
- Products returned without prior authorization or return instructions.
- Products returned after an applicable return period.
- Orders where the customer does not comply with applicable return instructions.
- Products subject to restrictions that make a conventional return or resale inappropriate or unlawful.
The specific returnability of a product will depend on the product and the terms applicable to the order.
Damaged, Missing or Incorrect Orders
If there is a problem with an order after delivery, contact us as soon as reasonably possible so the available information can be reviewed.
Damaged Package
If a package appears damaged when received, document the condition of the package and its contents before disposing of packaging materials.
Incorrect Product
If you believe you received an incorrect product, contact us with your order number and details of the item received.
Missing Shipment
If tracking indicates delivery but the package cannot be located, contact us with the order and tracking information so the issue can be reviewed.
Incorrect Address
Customers are responsible for providing complete and accurate delivery information. Address errors may affect eligibility for replacement or refund.
How to Request a Return
Follow these steps before sending any product back to US Peptides Co., LLC™.
Contact Us
Email our customer service team before returning the product.
Provide Details
Include your order number, product information, and reason for the return request.
Receive Instructions
Wait for confirmation and return instructions before shipping anything back.
Review
Once received, the returned item may be reviewed before a refund or other approved resolution is processed.
Return Shipping
Return Shipping Instructions
Do not ship a return until you receive instructions from US Peptides Co., LLC™.
The appropriate return address and shipping instructions may vary depending on the order and reason for the return.
Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return, applicable law, and the circumstances of the order.
Any approved shipping reimbursement will be handled according to the applicable return terms.
Refunds
Refunds are processed only after an applicable return or refund request has been reviewed and approved.
Approved Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order.
Refund Timing
The time required for a refund to appear in an account can depend on the payment processor, bank, card issuer, or other financial institution.
Refund Limitations
- A refund is not automatically available simply because a customer changes their mind after purchase.
- Refund eligibility may depend on the applicable product and order terms.
- Products that do not meet applicable return conditions may not qualify for a refund.
- Shipping charges may be treated separately from the product purchase price where permitted by applicable terms or law.
- Any applicable refund will be processed according to the conditions governing the specific order.
Order Cancellations
Before Processing
Cancellation requests should be submitted as soon as possible. If an order has not entered processing, we may be able to accommodate the request.
After Shipment
Once an order has been packaged, processed, or transferred to a carrier, cancellation may no longer be possible.
International Orders
International orders may be subject to additional shipping, customs, import, and return requirements.
- Customers are responsible for providing accurate international delivery information.
- Destination-country customs duties, taxes, brokerage fees, or other charges may not be refundable by us.
- Customs refusal or import restrictions may affect the available resolution for an order.
- Customers should verify applicable destination requirements before placing an international order.
Research Products & Return Restrictions
Products described for research purposes may be subject to product-specific handling, storage, shipping, return, and regulatory requirements. Customers are responsible for complying with applicable laws, regulations, and product documentation.
- Do not return any product without receiving return instructions.
- Certain products may be subject to special return conditions.
- Products may not be eligible for resale after opening, alteration, contamination, or damage.
- International returns may be affected by customs requirements.
- Return eligibility does not establish or imply any approval, authorization, or permitted use of a product.
Company Location
US Peptides Co., LLC™ is located in San Francisco, California.
US Peptides Co., LLC™
1728 Sacramento St
San Francisco, CA 94109
United States
Email: enquiries@uspeptidesco.com
Frequently Asked Questions
Can I return an item after receiving it?
Return eligibility depends on the product, order status, condition of the item, applicable terms, and applicable law. Contact us before returning anything.
Do I need to contact you before sending a return?
Yes. Customers should contact us before sending a product back. Do not send a return without receiving appropriate instructions.
What information should I provide for a return request?
Provide your order number, product information, reason for the request, and any photographs or supporting information relevant to the issue.
What if my package arrives damaged?
Document the condition of the package and contact us as soon as reasonably possible with your order information and, where available, photographs of the damage.
What if I received the wrong product?
Contact us with your order number and information about the product received so the order can be reviewed.
How long does a refund take?
Once an applicable refund is approved, the time for funds to appear in your account depends on the payment processor, card issuer, bank, or other financial institution.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible. Cancellation may not be possible after an order has entered processing, been packaged, or been transferred to a carrier.
Are international orders refundable?
International return and refund eligibility depends on the product, order circumstances, destination requirements, applicable terms, and applicable law.
Are customs charges refundable?
Customs duties, taxes, brokerage fees, and other destination charges may be imposed by third parties and may not be refundable by US Peptides Co., LLC™.
Can I send a return directly to your San Francisco location?
Not unless you have received return instructions confirming the appropriate return destination. Contact us before sending any return.
How do I contact US Peptides Co., LLC™ about a return?
Email enquiries@uspeptidesco.com with your order number and return-related information.